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Frequently Asked Questions

Please find below the answers to some of the more frequently asked questions we receive.

If you cannot find the answer to your question please do not hesitate to contact us using our general enquiry form or calling us on 022 3768250.

Question: Do you have a shop where I can view your jewellery?
Answer: No. We are an online store only, this allows us provide the best quality products at the lowest prices in New Zealand.

Question: Do I have to be home for the delivery?
Answer: No. All deliveries are tracked and if you are not home to collect the item the delivery driver will leave the package in your mailbox or at your front door.

Question: Do you have jewellery in stock in New Zealand?
Answer: Yes. All jewellery on our website that allows you to add the item to your cart are in stock and available for next working day delivery across New Zealand. Out of stock items can still be viewed on our website but you will not be able to add them to your cart and you will also see an 'Out of Stock' notice on the product page itself.

Question: Do you deliver to rural (RD) address?
Answer: Yes, but delivery can take an extra 1-2 full working days.

Question: If I'm sending jewellery as a gift can you not send the invoice or have your name of the package?
Answer: When sending jewellery as a gift we do not send an invoice or have our details on the package. For full information on sending items as gifts and how we do it please Click Here.

Question: How fast can you deliver my jewellery?
Answer: At checkout we offer the option of next working day delivery, Click Here for full details.